Free NPS calculator from SeaTable

Yes, you can use SeaTable and all templates free of charge for an unlimited period of time. With a free account, you have access to all the features you need to conduct even extensive surveys. You can evaluate your Net Promoter Score directly in SeaTable and create attractive reporting dashboards.

In an NPS survey, your customers rate on a scale of 0-10 how likely they are to recommend your company or product to others. Based on their answers, your customers are divided into detractors (0-6), passives (7-8) and promoters (9-10). Your current NPS is calculated from the relative share of promoters minus the relative share of detractors and can range from -100 to +100. A good Net Promoter Score template should include an integrated NPS calculator.

Yes, you can customise each SeaTable template to suit your individual needs. The survey form in our Net Promoter Score Calculator template already includes additional questions on customer satisfaction and can be expanded as required, e.g. to create a comprehensive customer survey. Add additional free text fields, multiple-choice questions or rating scales – no programming knowledge required.

Yes, SeaTable is a powerful alternative to external survey tools. Unlike SurveyMonkey, Typeform or Google Forms, SeaTable gives you full control over your customer data – no data leaves your system. In addition, SeaTable offers AI-powered feedback analysis, flexible dashboards and seamless integration with your existing systems – all in a GDPR-compliant platform.

Yes, SeaTable can be connected to email systems and marketing automation tools. Using n8n or Zapier, you can automatically send personalised survey links to customers – e.g. after a purchase, support interactions or at regular intervals. Reminders for uncompleted surveys can also be automated.

Yes, the NPS calculator template supports smart notifications. You can set up automatic alerts for critical ratings (0-6 points), which are immediately forwarded to the relevant teams via email or integrated tools such as Slack. This allows you to respond quickly to dissatisfied customers and proactively resolve issues.

Yes, you can create NPS surveys in as many languages as you like. The survey form can be adapted for different markets, and the AI functions can automatically evaluate and translate multilingual feedback. Perfect for international companies that want to measure customer satisfaction across national borders.

Yes, SeaTable stores all historical data and enables comprehensive trend analyses. You can visualise the development of your Net Promoter Score over weeks, months or years, filter by time periods and track changes in the distribution of promoters, passives and detractors. Dashboards show trends graphically at a glance.

Yes, SeaTable offers seamless integrations with n8n and Zapier. You can connect your NPS calculator to CRM systems such as Salesforce, HubSpot or Pipedrive to automatically synchronise customer reviews with contact profiles. This allows sales teams to view NPS scores directly in the CRM and respond to feedback in a targeted manner – without having to switch systems.

Yes, you can create as many NPS surveys as you like for different products, services, customer segments or touchpoints. Each survey can be customised with its own questions, designs and evaluations. The results can be analysed separately or combined – perfect for product- or department-specific evaluations.

Yes, you can contact our support team with any questions you may have. Either post your question in our community forum or contact us directly by email. Our support team will be happy to help you set up, customise and optimise your NPS surveys and dashboards.