SeaTable-Support

How can we help you?

Our support team is available to Enterprise customers. The SeaTable Community helps with questions of all kinds.

Contact support

Do you need help with subscription, billing, errors, or using SeaTable?

We are here for you. Get in touch with SeaTable support.

Our included support at a glance

Free
Plus
Enterprise
Dedicated
Support channel
Newsletter
Help area
SeaTable Forum
Support tickets / e-mail
Onboarding workshop
Personal contact person
Professional Services (subject to a charge)
Telephone support
Remote Hands
Customized development (plugins, scripts, templates)
Service level
Availability
99,5%
99,5%
99,5%
99,5%
Response time
Best-efforts
Best-efforts
SLA
SLA
Service times
Monday - Friday
10 a.m. - 5 p.m. (CET)
Monday - Friday
10 a.m. - 5 p.m. (CET)

Do you need individual services?

We offer you all services related to SeaTable from a single source. For example, installation, maintenance and operation, individual developments and training. Get in touch with us!

SeaTable Community

Ask questions, share knowledge, and solve problems.

Community resources and forums for Docker enthusiasts to discuss technical solutions, exchange ideas, and stay connected.

Support FAQ

Who can open support tickets?

Support tickets are available to you with SeaTable Enterprise or SeaTable Dedicated. Free and Plus customers can always seek help in the Community Forum.

Can I test the Enterprise features?

We can upgrade your Free or Plus subscription to an Enterprise subscription for a limited time free of charge. Please send us a request via team management.

Can I change the number of users in my team?

Yes, you can adjust the users in your team at any time. With SeaTable Cloud Free, Plus, and Enterprise, you can do this yourself via team management. For SeaTable Dedicated, please contact your personal representative.

The team size in the Free subscription is limited to 25. For other SeaTable Cloud subscriptions and SeaTable Dedicated, the number of users is unlimited.

Can I combine different subscriptions?

This is not possible. A SeaTable subscription always applies to an entire team, i.e., all members. If you want to use the additional features and higher limits of the Plus or Enterprise subscription, you need to purchase a corresponding license for all active team members.